Shipping policy
Shipping Policy
Thank you for choosing Oryx Outdoors. We work hard to ship your gear quickly, accurately, and reliably. Please review the details below regarding order processing, shipping timelines, and delivery expectations.
Order Processing Time
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In-stock orders are typically processed and shipped within 2–3 business days.
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Weekend Processing: Orders placed on weekends are processed, but carrier pickup may not occur until the next business day.
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Orders placed on holidays will begin processing the next business day.
Shipping Carriers
We currently ship using:
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UPS
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USPS
Expedited options such as 2-Day and Overnight shipping are available at checkout and are paid by the customer.
Shipping Locations
We ship to:
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United States
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Canada
We do not currently ship to other international destinations.
Free Shipping Threshold
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Free U.S. shipping on orders over $99 (after discounts, before tax).
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Standard shipping rates apply to orders under this amount and to all Canadian orders.
Pre-Orders
Pre-order items are shipped separately when ready, even if purchased alongside in-stock items.
You will receive a tracking number for each separate shipment as soon as the label is created.
Tracking & Delivery Updates
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Tracking information is automatically sent via email and/or SMS to the contact information included in your order, once the shipping label is created.
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Once an order leaves our facility, delivery timelines are controlled by the carrier.
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Oryx Outdoors is not responsible for carrier delays caused by weather, service interruptions, or other events outside our control.
Lost or Stolen Packages
If a package is marked delivered but not received:
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Please contact us at contact@oryx-outdoors.com
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In many cases, carriers require the customer to file a claim, but we are always willing to assist where possible and help guide next steps.
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Replacement approval is handled on a case-by-case basis.
Returns & Return Shipping
We offer prepaid return labels for all eligible returns and exchanges:
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Returns:
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A prepaid label is provided.
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Returns are subject to a $7 restock fee.
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Exchanges:
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A prepaid label is provided.
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No restock fee applies.
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All returned items must be unworn, unwashed, and in original packaging with tags attached. Please see our full Return Policy for details.
Shipping Restrictions
We currently ship within the U.S. and Canada only.
No additional restrictions (PO boxes, APO/FPO, etc.) unless otherwise noted by the carrier.
Contact Us
For any questions regarding shipping, tracking, or deliveries, please reach out to: contact@oryx-outdoors.com